Within the past 180 days have you become dissatisfied with any aspect of your new Robino Home?

Yes No

If “yes,” please specify the nature of your complaint:

If you called for service, were you treated courteously by the Frank Robino Companies representative who took your call and the repair person who visited your home?

Yes No

Was the problem corrected promptly and to your complete satisfaction?

Yes No

If “no,” please elaborate.

Has there been a recurrence of the problem?

Yes No

Were the Frank Robino Companies sales representatives you dealt with:

Comments:

Was the Frank Robino Companies Customer Service Satisfaction Program fully explained to you?

Yes No

Was there anyone in particular you would like to commend for his or her exceptional qualities as a salesperson?

Yes No

If “yes,” please specify

Was the sales material and literature of help to you in reaching a decision to purchase your new home?

Yes No

Was the sales material and literature of help to you in reaching a decision to purchase your new home?

Yes No

If “no,” how might it be improved?

Was the model home a decisive positive influence on your purchase decision?

Yes No

If “no,” how might it be improved?

What factors impressed you most about the house itself? (Please check as many as apply)

	Quality of building materials used			Lot size
	Construction techniques			Location of development
	Exterior appearance			Amenities and fixtures
	Floor plan or layout			Other

Was FHA, VA or other available financing a decisive positive influence on your purchase decision?

Yes No

Was the mortgage officer courteous and responsive?

Yes No

Did you tour developments offered by builders other than Frank Robino Companies?

Yes No

If “yes,” may we know which projects you considered before choosing a
Frank Robino Companies home?

What were the decisive factors in your selection of a Frank Robino Companies home instead of
one from another builder: (Please check as many as apply.)

	Quality			Lot
	Price			Service
	Amenities			Location
	Financing Programs			Other

May we know what first brought Frank Robino Companies’ homes to your attention?